Your questions answered
What are the delivery times?
Orders are shipped from Australia.
🐊Our typical order processing time is 1-2 days
🐊For AUS orders, normally in 2-4* working days via Australia Post
🐊For NZ orders, normally within 6-9* working days
🐊For everywhere else, normally within 7-12* working days
We pride ourselves on quick fulfilment of orders. But please note all delivery times are estimates and are completely dependent on our shipping partner and Country Customs for International Orders.
How much does shipping cost?
Shipping costs will be calculated at checkout.
Standard Delivery does not include tracking.
How can I cancel my order?
Oops, you made a mistake. If you need to cancel your order, please email us within 24 hours at sportsmodecharmsau@gmail.com and we will try our best to accommodate your request.
What if I receive the wrong product?
We’re sorry if you have received the wrong product. Please email us at sportsmodecharmsau@gmail.com with your order number and a picture of the product your received and we’ll rectify asap.
How do I insert and remove my charms?
- Choose the hole you’d like to put your charm in
- Pinch and fold the top section of your Croc to create a bigger opening
- Slide the charm into the hold until you feel it pop
To remove, push from underneath to avoid breaking it.
Are they suitable for everyone?
Whilst we have designs for everyone, these charms are not suitable for children under the age of 3 years.
Can I return my order?
In the unlikely event you will want to return your order you can*
Returns will only be accepted if the item is in it’s original unused / unopened condition.
*Buyers are responsible for paying return postage costs.
Please reach out to us at sportsmodecharmsau@gmail.com to raise a Return request.
Please note: Customers are responsible for ensuring their shipping details are correct. Sports Mode Charms take no responsibility for lost or missing parcels which have incorrect address information on.
Charms sold by Sports Mode Charms AU are not licensed products. We do not claim to have ownership of any logo character, brand, person or slogan used. Copyrights and/or Trademarks featured belong to their respective owners. We use inspired imagery and designs only.